Privé Med Spa

Privacy Policy

Effective Date: October 8, 2026

Privé Med Spa (“Privé,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices and rights available to you.

This Privacy Policy applies to information collected through our website, privemedicalspa.com, our online booking and shopping services, visits to our medical spa, and other interactions with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Scope and a Note on Health Information

This Privacy Policy covers personal information collected through our website, marketing activities, and general business operations.

Protected health information (“PHI”) collected in connection with medical consultations, treatments, and patient care is separately governed by our Notice of Privacy Practices (“NPP”), to the extent applicable under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable healthcare privacy laws.

Our Notice of Privacy Practices is available upon request.

If any provision of this Privacy Policy conflicts with our Notice of Privacy Practices concerning protected health information, the Notice of Privacy Practices controls.

2. Information We Collect

We collect information in three primary ways: information you provide directly, information collected automatically, and information received from third parties.

Information You Provide

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, phone number, mailing address, and date of birth when you schedule an appointment, request a consultation, make a purchase, join a membership program, or contact us.
• Health and treatment information: Medical history, medications, allergies, treatment history, and other information relevant to consultations and services.
• Payment and transaction information: Billing details, purchase history, and payment information processed through our payment service providers. Complete payment card information is generally handled by our payment processors rather than stored directly by us.
• Photographs: Images of treatment areas or treatment results when obtained with appropriate consent or authorization.
• Communications: Information you provide through emails, text messages, website forms, surveys, and other communications.
• Membership and purchase information: Information related to memberships, gift cards, skincare purchases, and other products or services.

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address, browser type, operating system, and device information.
• Website pages viewed, time spent on pages, and referring website addresses.
• Approximate geographic location derived from your IP address.
• Information collected through cookies, analytics tools, and similar technologies, as described in Section 6.

Information from Third Parties

We may receive information from third parties that support our business operations, including:

• Online appointment scheduling and booking platforms.
• Payment processors and e-commerce providers.
• Marketing, advertising, and analytics providers.
• Social media platforms, such as Facebook and Instagram, based on your interactions and applicable platform privacy settings.

3. How We Use Your Information

We use your personal information to:

• Provide consultations, aesthetic treatments, skincare services, and follow-up care.
• Schedule appointments, confirm bookings, and send appointment reminders.
• Process payments, purchases, gift cards, and memberships.
• Communicate with you about your appointments, purchases, services, and account-related matters.
• Send promotional emails, text messages, educational content, and special offers in accordance with applicable law and your communication preferences.
• Improve our website, services, marketing, and overall patient experience.
• Respond to inquiries, feedback, and customer service requests.
• Maintain business records and comply with applicable legal, medical, tax, and licensing obligations.
• Protect our website, systems, patients, and employees against fraud, unauthorized access, and other security risks.

Where required by law, we obtain consent before using personal information for specific purposes.

4. How We Share Your Information

We do not sell personal information for monetary compensation.

We may share information in the following circumstances:

Service Providers. We work with third-party vendors who help operate our business, including appointment scheduling platforms, payment processors, website hosting providers, marketing platforms, and technology service providers. These parties receive information as reasonably necessary to provide their services, subject to applicable contractual, confidentiality, and security requirements.

Healthcare Providers and Partners. When appropriate and permitted by law, we may share relevant information with physicians, laboratories, or other healthcare professionals involved in your treatment or care.

Legal and Safety Requirements. We may disclose information when required by law, legal process, court order, or regulatory authority, or when reasonably necessary to protect the rights, safety, or security of our patients, employees, or business.

Business Transfers. If Privé undergoes a merger, acquisition, restructuring