Cancellation & Return Policy

CANCELLATION POLICY

At Privé Med Spa we take the time to prepare for your scheduled appointment before your arrival. We are committed to providing you all with exceptional service. When a patient cancels without giving enough notice, they prevent another patient from being seen. Please give us 24 hours’ notice to notify us of any changes or cancellations. We understand that life’s circumstances sometimes prevent you from keeping your appointments, but if 24-hour notification is not given, you will be charged the full amount of your scheduled service for the missed appointment.

 

SERVICES REFUND POLICY

While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.

 

GIFT CARDS

Gift Cards may be purchased at the spa or online. They may be used towards any spa product or skincare service. Gift Card must be present at time of purchase/usage. Lost or stolen Gift Cards cannot be redeemed or replaced. Gift Cards do not expire. All sales are final. Gift Cards cannot be redeemed for cash. 

 

PRODUCT RETURN POLICY

While our goal at Privé Med Spa is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. We work with our patients to choose the best products based on their skincare needs. If you have received a skincare consultation or treatment from Privé Med Spa, we welcome your slightly used product as a return if you had an allergic reaction to the product.  You must return your product within 7 days to receive a return credit. You may choose another product or get a full refund in the form of credit to be used at Privé Med Spa. Cash back is not available. However, if you have not received a treatment or consultation from Privé Med Spa prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or unused).

 

ONLINE RETURN POLICY

All online purchases are final. Please note, if ordering online, be mindful that if this is a new product for you, it might not work on your skin. If it doesn’t work for you, please consider giving the product to someone else who may benefit and/or come in for a skin evaluation or treatment if you haven’t had one, and we can make a product recommendation for you to purchase in the spa.

Contact Privé

Please do not send appointment changes, medical records requests or other medical related questions via email.